Mashq

Practise real work.

Solve realistic tasks from real jobs, in practice copies of the tools people use at work. You learn by doing, and get clear feedback on every task.

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How it works

  1. Pick up a ticket. A request from a colleague or a customer, just like at work.
  2. Do it in the tools. Practice copies of the tools people use every day. Nothing you do can break a real system.
  3. Get feedback. See what you did right, what to fix, and why it matters.

Job roles

IT Help Desk

Sort out colleagues' IT problems: new accounts, passwords, locked accounts and who can open what. The most common first job in IT.

  • Admin console · like Active Directory, Microsoft Entra admin centre

3 practice tickets

Network Support

Build and fix office networks: cables, switches, VLANs and routers, on a real Cisco-style command line. The skills behind a CCNA.

  • Network lab · like Cisco Packet Tracer, Cisco IOS command line

13 practice tickets

Customer Support Coming soon

Help customers by email and chat: orders, refunds and complaints, with replies that are clear and kind.

  • Support inbox · like Zendesk, Freshdesk
  • Order lookup · like Shopify admin

E-commerce Store Assistant Coming soon

Run an online shop day to day: products, stock, orders, refunds and discounts.

  • Store admin · like Shopify admin

Bookkeeping & Accounts Coming soon

Keep a small business's books in order: invoices, bills and matching the bank statement.

  • Spreadsheet · like Microsoft Excel, Google Sheets
  • Accounting app · like QuickBooks, Xero

Cybersecurity (SOC analyst) Coming soon

Watch for attacks: sort security alerts, search the logs and spot phishing.

  • Alert queue · like Microsoft Sentinel incidents
  • Log search · like Splunk, Microsoft Sentinel